App Support

Welcome to our mobile app support center. We're here to help you get the most out of our applications.

Getting Started

Our mobile applications are designed to be intuitive and user-friendly. However, if you need assistance getting started, please refer to the following resources:

System Requirements

iOS 14.0 or later
Android 8.0 (API level 26) or later
Stable internet connection recommended

Frequently Asked Questions

How do I reset my password?

Open the app
Tap "Forgot Password" on the login screen
Enter your email address
Check your email for reset instructions

The app is running slowly. What should I do?

Close and restart the app
Ensure you have the latest version installed
Restart your device
Check your internet connection

How do I update the app?

iOS: Visit the App Store and tap "Update"
Android: Visit Google Play Store and tap "Update"

Contact Support

If you need further assistance, please don't hesitate to reach out:

Email: app-support@fangfang.me
Response Time: Within 24 hours

When contacting support, please include:

Your device model and operating system version
App version number
Description of the issue
Steps to reproduce the problem (if applicable)

Privacy and Security

Your privacy and data security are our top priorities. Please refer to our App Privacy Policy for detailed information about how we handle your data.

Feedback

We value your feedback! If you have suggestions for improvements or new features, please let us know at feedback@fangfang.me.

Last updated: December 1, 2024