Last Updated: October 14, 2026
App Privacy Policy
This Privacy Policy explains how Fang Fang ("we," "us," or "our") collects, uses, and protects your information when you use our mobile applications, websites, and related services (collectively, the "Services").
What Information We Collect
Information You Give Us
When you interact with our Services, we may collect:
- Your email address (when you contact us or participate in surveys)
- Feedback and survey responses you provide
- Messages you send to our customer support team
Information We Collect Automatically
When you use our Services, we automatically gather:
- Device details (model, operating system version, unique identifiers)
- General location information (country and city level only, and only when you give permission for specific features)
- How you use the app and which features you interact with
- Technical performance data to help us fix bugs and improve the app
- Crash reports when the app encounters problems
Third-Party Services We Use
We publish several apps, and each app uses only the services its features need. Depending on the app, we may use some of the following providers:
- RevenueCat: Manages subscriptions and in-app purchases in apps that offer them. It processes your purchase history and an anonymous app user ID so we can verify and restore your purchases. RevenueCat does not receive your payment card details, which are handled by Apple or Google.
- Firebase Analytics (Google Analytics for Firebase): Helps us understand how the app is used (for example, which screens and features are opened) so we can improve it.
- Firebase Crashlytics: Collects crash reports and diagnostic data (such as device model, OS version, and the state of the app when it crashed) so we can find and fix bugs.
- Google AdMob: Displays advertisements, only in those of our apps that show ads. AdMob may use device identifiers to serve and measure ads, subject to your device's ad-tracking settings.
- Microsoft Clarity: Used only in some apps and websites to understand usage patterns and improve the user experience.
- OpenAI and Google Gemini: Power AI features in apps that offer them, such as analyzing a photo or text you choose to submit.
Each of these services has its own privacy policy that governs how it handles data.
Photo Data Handling
Some of our features require you to upload a photo — of your face, your hands, or another subject the feature works on. Your privacy is important to us. Here's exactly what happens when you upload a photo to our app:
Temporary Processing Only: We only use your uploaded images temporarily to provide the app's features through our AI partners (like Google Gemini or OpenAI).
No Permanent Storage: Your photos are never stored permanently on our servers. They are automatically deleted shortly after processing is complete.
Limited Sharing: We only send your image to AI service providers for processing purposes. We never share your photos with marketing companies, advertisers, or other third parties.
No Facial Recognition: We do not use facial recognition technology to identify, analyze, or track you based on your photos.
No Biometric Identification: We do not use your photos to build a biometric profile of you, and we do not use them to identify you across our Services.
How We Use Your Information
We use the information we collect to:
- Make our Services work properly and improve them over time
- Answer your questions and provide customer support
- Understand how people use our app so we can make it better
- Prevent fraud and keep our Services secure
- Send you important updates about our Services
- Meet our legal requirements
Keeping Your Information Safe
We use industry-standard security measures to protect your information, including encryption and secure data storage practices.
Children's Privacy
Our Services are not intended for children under 13 years old (or under 16 in Europe). We don't knowingly collect personal information from children. If you think we've accidentally collected information from a child, please contact us so we can remove it.
Your Privacy Rights
Depending on where you live, you may have the right to:
- See what personal information we have about you
- Fix any incorrect information
- Ask us to delete your information
- Stop us from processing your information in certain ways
- Get a copy of your information to use elsewhere
- Withdraw any permission you've given us
To use these rights, email us at hello@fangfang.me.
International Data Transfers
Your information might be processed in countries other than where you live. When this happens, we make sure proper protections are in place.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make significant changes, we'll let you know through our Services or by email.
Rights for California Residents
If you live in California, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and share.
Contact Us
If you have questions about this Privacy Policy or how we handle your privacy, contact us at:
Fang Fang Email: hello@fangfang.me
App Store Requirements
Important details for app store compliance:
- We don't collect precise location data (like GPS coordinates)
- All data collection is optional - you can use our basic app features without sharing data
- You can turn off analytics through your device settings
- We never sell your data to anyone
- All our third-party partners are required by contract to protect your privacy
This Privacy Policy meets the requirements of:
- Apple App Store Privacy Guidelines
- Google Play Store User Data Policy
- General Data Protection Regulation (GDPR)
- California Consumer Privacy Act (CCPA)
- Children's Online Privacy Protection Act (COPPA)