Privacy Policy

Last Updated: August 11, 2025

This Privacy Policy explains how Fang Fang ("we," "us," or "our") collects, uses, and protects your information when you use our mobile applications, websites, and related services (collectively, the "Services").

What Information We Collect

Information You Give Us

When you interact with our Services, we may collect:

  • Your email address (when you contact us or participate in surveys)
  • Feedback and survey responses you provide
  • Messages you send to our customer support team

Information We Collect Automatically

When you use our Services, we automatically gather:

  • Device details (model, operating system version, unique identifiers)
  • General location information (country and city level only, and only when you give permission for specific features)
  • How you use the app and which features you interact with
  • Technical performance data to help us fix bugs and improve the app
  • Crash reports when the app encounters problems

Third-Party Services We Use

Our Services work with these external providers:

  • Firebase: For analytics and crash reporting
  • Google Analytics: For understanding app usage
  • Microsoft Clarity: For analytics
  • OpenAI: For AI-powered features
  • Google Gemini: For AI-powered features
  • AdMob: For displaying advertisements

Each of these services has their own privacy policies that govern how they handle data.

Face Image Data Handling

Some of our features require you to upload a photo of your face. Your privacy is important to us. Here's exactly what happens when you upload a photo to our app:

Temporary Processing Only: We only use your uploaded images temporarily to provide the app's features through our AI partners (like Google Gemini or OpenAI).

No Permanent Storage: Your photos are never stored permanently on our servers. They are automatically deleted shortly after processing is complete.

Limited Sharing: We only send your image to AI service providers for processing purposes. We never share your photos with marketing companies, advertisers, or other third parties.

No Facial Recognition: We do not use facial recognition technology to identify, analyze, or track you based on your photos.

How We Use Your Information

We use the information we collect to:

  • Make our Services work properly and improve them over time
  • Answer your questions and provide customer support
  • Understand how people use our app so we can make it better
  • Prevent fraud and keep our Services secure
  • Send you important updates about our Services
  • Meet our legal requirements

Keeping Your Information Safe

We use industry-standard security measures to protect your information, including encryption and secure data storage practices.

Children's Privacy

Our Services are not intended for children under 13 years old (or under 16 in Europe). We don't knowingly collect personal information from children. If you think we've accidentally collected information from a child, please contact us so we can remove it.

Your Privacy Rights

Depending on where you live, you may have the right to:

  • See what personal information we have about you
  • Fix any incorrect information
  • Ask us to delete your information
  • Stop us from processing your information in certain ways
  • Get a copy of your information to use elsewhere
  • Withdraw any permission you've given us

To use these rights, email us at eingzone@126.com.

International Data Transfers

Your information might be processed in countries other than where you live. When this happens, we make sure proper protections are in place.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we'll let you know through our Services or by email.

Rights for California Residents

If you live in California, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and share.

Contact Us

If you have questions about this Privacy Policy or how we handle your privacy, contact us at:

Fang Fang
Email: hello@fangfang.me

App Store Requirements

Important details for app store compliance:

  • We don't collect precise location data (like GPS coordinates)
  • All data collection is optional - you can use our basic app features without sharing data
  • You can turn off analytics through your device settings
  • We never sell your data to anyone
  • All our third-party partners are required by contract to protect your privacy

This Privacy Policy meets the requirements of:

  • Apple App Store Privacy Guidelines
  • Google Play Store User Data Policy
  • General Data Protection Regulation (GDPR)
  • California Consumer Privacy Act (CCPA)
  • Children's Online Privacy Protection Act (COPPA)